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Taxi Regulation and Policy

Across the United States, taxi service is increasingly recognized as vital to cities' quality of life and their attractiveness to business and leisure visitors. At airports, hotels, convention centers, offices, tourist attractions, grocery stores, hospitals, doctors offices and homes, the public wants quick, reliable, safe and courteous taxicab service. Unfortunately, customer expectations are sometimes disappointed. City officials thus face the daunting challenge of finding effective solutions for this unique industry, and then winning the necessary public, political and budgetary support.

This web site is aimed at shedding light on the full range of policy, service quality, economic and financial facets of taxicab regulation and operations.  You will find publications and papers written by Bruce Schaller with a focus on taxicabs both nationally and in New York City, as well as information on New York City's "for-hire vehicle" industry, which consist of car services, black cars (town cars) and limousines.


U.S. Taxi and Livery Issues
Entry Controls in Taxi Regulation
8 Keys to Keeping Taxi Issues From Becoming a Political Hot Potato
Taxi Fares in Major U.S. Cities
The Changing Face of Taxi and Limousine Drivers
A Regression Model Of The Number Of Taxicabs In U.S. Cities
Competition can give a lift to cab service

New York City Taxi and Livery Fact Books
Taxicab Fact Books
For-Hire Vehicle Fact Book
Overview of the Taxi and Livery Industries in NYC
Recent information on For-Hire Vehicles

New York City Taxi Regulation
The Taxi Vehicle in the Ideal Taxi System
Taxi and Livery Crashes in New York City, 2004
Reports on TLC Technology Enhancements
Taxis and Transportation Policy in New York
Higher Pay, Safer Cabbies
Taxi Access Issues
Illegal Livery Street Hail Study
Elasticities for Taxicab Fares and Service Availability
Cab Availability and Ridership
Causes and solutions to service refusals
Issues in Fare Policy
Issues in Taxi Regulation



U.S. Taxi and Livery Issues

Entry Controls in Taxi Regulation: Implications of US and Canadian experience for taxi regulation and deregulation

Should taxi regulators adopt "open entry"? What are the effects of open entry, medallion caps and other types of entry control? What is the most effective approach?

This paper assesses these issues based on the experiences of 43 cities in the United States and Canada. Advantages and disadvantages of regulatory approaches ranging from deregulation to strict medallion caps are analyzed, and seven specific implications for entry control are discussed. Published in Transport Policy. (2007)

8 Keys to Keeping Taxi Issues From Becoming a Political Hot Potato

This article discusses eight elements that characterize well functioning taxi systems. Cab operators and regulators can use these elements as reference points in thinking about how to improve the regulatory system and industry structure in their city -- and thus keep taxi issues out of the political kettle. (2005)

Taxi fares in major U.S. cities

Taxi fares in the city with the largest number of cabs, in each of the largest 25 U.S. metro areas. As of January 2006.

The Changing Face of Taxi and Limousine Drivers:
U.S., Large States and Metro Areas and New York City

Twelve percent of Americans used a taxi or limousine service in the previous month. Who are the men and occasionally women who deliver taxi and limousine services? What are their backgrounds, how much do they work, how much do they earn?

Based on U.S. Census data, this report shows the increase in immigrant drivers and the predominance of men (although the number of female drivers is growing) in a wide ranging profile of taxi and limo drivers. (2004)

A Regression Model Of The Number Of Taxicabs In U.S. Cities

In cities that control the number of taxicabs by law or regulation, setting the number of cabs is one of the most important decisions made by taxicab regulators and elected officials. This study identifies primary factors related to demand for taxicab service in the United States. Published in Journal of Public Transportation, 2005.

Taxi Fares in Major U.S. Cities

Taxicab fares for 23 major U.S. cities, selected based on metro area size and number of licensed taxicabs.

Competition can give a lift to cab service

Op-ed article in the Atlanta Journal-Constitution, December 19, 2001.



NYC Taxi and Livery Fact Books

2006 Taxicab Fact Book ( 686k pdf file; March 2006)

Revised in March 2006, this is the "indispensable" guide to the New York City taxicab industry, says the Financial Times of London. Information on taxi ridership, trip purposes, fares, customer satisfaction, service availability, industry finances, driver earnings, medallion prices, cars, accidents, driver quality, driver background and nationality, and history and development of the NYC taxi industry.

1994 Taxicab Fact Book

Comprehensive profile of the taxi industry in the early 1990s. Includes detailed financial information on taxi owners, drivers and medallion transfers. See 2003 Fact Book for more recent information on other topics.

1993 For-Hire Vehicle Fact Book

A comprehensive guide to car service, liveries, black cars and limousines, cars that legally only pick up by prearrangment and are the main "taxi" service in the Bronx, Brooklyn, Queens, Staten Island and northern Manhattan.

Overview of the Taxi and Livery Industries in NYC

Information on For-Hire Vehicles



NYC Taxi and Livery Issues

The Taxi Vehicle in the Ideal Taxi System

The cab fleet is not just 13,000 individual vehicles -- it also forms a spatial, economic, environmental and social system. This essay, written as part of the Design Trust for Public Space's 2005 Designing the Taxi project and exhibition, assesses the current taxi system and proposes possible systemic changes to improve service.

Taxi and Livery Crashes in New York City, 2004

New York City cabbies are less crash-prone than other drivers; as a result, passengers are less likely to be injured as a passenger in a taxicab or livery car than as an occupant of other vehicles. The report presents a wide-ranging analysis of NYC crash data. (2006)

Passenger and Driver Focus Group Reports on TLC Technology Enhancements

The NYC Taxi and Limousine Commission commissioned Schaller Consulting to conduct focus group studies to help evaluate the response of taxicab drivers and passengers to the TLC's technology service enhancement program. These are links to the reports on passenger focus groups and driver focus groups conducted in late 2004 to obtain feedback on the service enhancements at a concept level, and 2006 passenger focus groups that obtained customer reaction to the four prototype systems.

Higher Pay, Safer Cabbies
(pdf file)

This report examines data collected over the past decade to assess the relationship between driver earnings and motor vehicle crashes involving taxicabs. The study finds that there appears to be a strong relationship between taxicab crash rates and driver incomes. Higher driver incomes are associated with lower crash rates. (2004)

Taxi Access Issues

How can access to taxi service be assured to New Yorkers, both in the Manhattan core and in other areas of the city? This testimony submitted to the New York City Council documents the need for additional service in Manhattan and recommends policies to improve taxi availability, and discusses the proper approach to improving taxi access in other parts of the city. (2002)

Illegal Livery Street Hail Study

In the past several years, taxi drivers and others have increasingly observed black car, car service and other non-medallion drivers soliciting passengers and responding to street hails. This study is the first systematic effort to objectively measure the prevalence of illegal livery street hails in Manhattan. (2002)

Taxis and Transportation Policy in New York
(pdf file)

NYC taxi ridership is setting new records as it gets harder and harder to hail a cab on Manhattan's streets.  What can public policy do to meet the growing need--and what stands in the way of making change? (2000)

Elasticities for Taxicab Fares and Service Availability
(pdf file)

This published study utilizes a unique dataset from New York City to quantify how taxi fare increases affect trip demand and the availability of taxi service, in the first published statistically-significant estimates of taxi fare elasticities.

Cab Availability and Ridership, 1990-99
(pdf file)

At the end of the century, the NYC taxi industry set new records for ridership, revenue and occupancy.  At the same time, service availability neared its lowest point in at least a decade.  This report summarizes comprehensive data on taxi ridership, availability and industry finances.

Issues in Fare Policy

A paper presented at the Transportation Research Board 1998 Annual Meeting, exploring five commonly-raised issues concerning taxi fare increases.

Issues in Taxi Regulation

Who drives taxicabs and why? What are their major problems? How do their problems affect the industry and passengers? How is the taxi industry organized? Is the famous (or infamous) taxi medallion system good or bad? What is leasing? Why do drivers hate it? Are their complaints merited? How has leasing affected the industry? And what can be done about the "taxi mess"?

This 3-part series of papers examines these questions and evaluates a range of policy solutions. Published in the journal Transportation Quarterly, Fall 1995, Winter 1996 and Spring 1996.

Commentary on causes and solutions to service refusals (1999)

(Issue of the Week article in GothamGazette.com.)

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