Clients: Chicago Transit Authority, New Jersey Transit, Rochester-Genesee Regional Transportation Authority (Rochester, NY), Capital Metro (Austin, TX), Chatham Area Transit (Savannah, GA), Long Island Rail Road, New York Metropolitan Transportation Council, City of Anaheim, National Transit Institute, National Park Service, National Academy of Sciences, Public Technology Inc., Federal Highway Administration, Federal Transit Administration, Non-Profit Assistance Corporation (N-PAC), union and non-profit organizations and private-sector companies.

TAXI REGULATION

Market-specific studies to:

Evaluate the need for additional taxicabs

Assess the quality of service and service response times

Measure customer satisfaction and assess customer complaint levels

Develop regulatory policies to improve service

Develop regulatory systems and implementation plans to address service needs and increase competitive dynamics in the taxi industry

Provide technical assistance for development of franchise systems, issuance of requests for proposals and other methods of issuing additional taxicab permits

Evaluate driver job satisfaction, driver retention and driver incomes

Measure industry revenue and costs

Formulate systems for high quality taxi airport operations

Assess market opportunities and medallion financing risks for lenders and potential investors

Develop market profiles relevant to firms targeting taxi users and the taxi industry.

Clients: Cities of New York, San Francisco, San Diego, San Jose, Anaheim, Alexandria (Virg.), Laredo (Texas), Montgomery County (Md.), Fort Worth (Tex.), Metropolitan Transit Development Board (San Diego), Ottawa International Airport, Design Trust for Public Space, a taxi company in Moscow, Russia, and industry organizations and other private sector firms.